SQL logs for troubleshooting SQL install or startup errors.
SQL Server Setup LogThis log shows which SQL server components were detected, the operating system environment, the command-line parameters that were specified, the values that were specified, and the...
View ArticleWaspTime v7's Paychex export format is no longer accepted by Payc...
In July 2014, the Paychex company changed what file format they accept. As a result, the file that WaspTime exports is not accepted. Until Wasp releases an update which addresses the new format, the...
View ArticleMobileAsset v7 Enterprise: After patching to v7.1, Database Manag...
After patching your MobileAsset v7 Enterprise server to v7.1, when you try to upgrade your additional company databases to v7.1 with Database Manager's Re-Run Script button, you receive a message that...
View ArticleLabeler v7 is missing the Properties pane
Symptoms: I am unable to modify objects in the Design tab. Resolution: 1. At the upper right corner of the Labeler window, look for the word Properties written sideways in a box. If that is there,...
View ArticleMultiple Products: Installation gives Error 1935. An error occurr...
Symptom: While installing various Wasp software products on Windows 7 or Windows 8, during the installation of component Microsoft Visual C++ 2005 Redistributable, this error message appears, and the...
View ArticleMobileAsset v7.1: client quits immediately, log: Unable to load D...
Symptom: Starting with a working installation of MobileAsset v6.x, the MobileAsset v7.1 patch was run attempting to upgrade the version. However, when the MA client is launched, it quits immediately...
View ArticleMobileAsset v7: Manual installation of CAB files to a WPA1000 mob...
The files that you will copy are located on the PC running the Wasp MobileAsset Windows Service. Default file location: 64-bit Windows: C:\Program Files (x86)\Wasp...
View ArticleMobileAsset v7 on a mobile device: Switching database, or respeci...
1. After having logged into MobileAsset v7 on a mobile device, how to re-specify the Service URL or switch database? Windows Mobile Device: At the login screen, tap Switch Database (at the bottom)....
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Package Tracker says an update is available and I must upgrade
Wasp has released version 1.2 of the mobile Package Tracker application, which must be manually updated on the mobile device before you can download the full data set. Before updating, you will still...
View ArticleMobile Asset v7: Picture of asset taken on mobile device doesn't ...
Symptom When you take a picture of an asset on a mobile device then synchronize data, when you edit the asset on the PC, the picture file shows on the Attachments tab, but it does not show on the...
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BarcodeMaker: barcodes printed from Word 2007 or later are unscan...
Symptom: When using the BarcodeMaker add-in with Word 2007 or later, a barcode is created and displays on-screen properly, but when printed, the barcode is unreadable by a barcode scanner. Workaround:...
View ArticleWaspTime v7 crashes when viewing timecards: "WaspTime 7 has stopp...
This is a known issue and will be addressed in a future patch. WaspTime needs the Windows display settings to be "Smaller - 100%" or "Normal". Workaround for Windows 8, 7, Vista: Note: Windows may...
View ArticleQuickstore: What information can be exported?
Quickstore v3.31L exports to CSV files: Standard, Professional, and Enterprise editions: Customers Inventory Professional & Enterprise editions (only) also have: Sales Detail by Transaction...
View ArticleMultiple products: Only 1000 objects show in the list, but there ...
This article applies to Inventory Control v6 & v7, and MobileAsset v6 & v7. Note: MobileAsset v7's default setting is 0 (show all). The default number of objects (e.g. items or assets) shown...
View ArticleWaspTime v7: How to quickly determine employees' security level
Open the Employee list. Right-click a column heading, and click Hidden Columns. Drag the Security Level label into the column heading area. If needed, resize/rearrange the column headings for better...
View ArticleWaspTime v5, v6, v7: Overnight rules - I have a shift that spans ...
How to set up employees who have an overnight shift in WaspTime v5, v6, v7: Create/Edit Group Create a group that will only have your overnight shift employees in it. If you already have an existing...
View ArticleInventoryControl/MobileAsset: Error: Failed to load print preview...
When attempting to print labels from InventoryControl or MobileAsset, an error message appears stating "Failed to load print preview or print failed". To resolve this issue: You, or your IT...
View ArticleInventoryControl: How to change the mobile device's RF/wireless p...
The port the mobile device uses for InventoryControl RF can be changed on the PC to resolve port conflicts for the WaspInventoryWindowsService. When the port is changed, the ServiceInfo.config file on...
View ArticleCustom SQL passwords for InventoryControl and MobileAsset
This article discusses SQL account usage and password changes needed when a user wants to use their own custom passwords for the SQL accounts used by InventoryControl or MobileAsset. The SQL account...
View ArticleWaspTime 7: Import Samples folder is missing from installation di...
Problem: In the WaspTime 7 Help documentation, the topics "Import - text files", "Import - Data from File", and "Import - .csv files" contain the statement "There are examples of the import format on...
View ArticleMobileAsset: How to run Database Manager on Windows 8 & Windows S...
Windows 8 & Windows Server 2012 do not have the traditional Start Menu. How do I access the Database Manager program? Launch Windows File Explorer. At the top of the window, click the View tab. In...
View ArticleInventoryControl: Windows could not start the Wasp Inventory Wind...
Symptoms: Wasp Inventory Windows Service is not started. When you attempt to start the service, error message appears: "Windows could not start the Wasp Inventory Windows Service service on Local...
View ArticleMobileAsset v7: How to print Asset Tag labels from the mobile dev...
Windows Mobile / CE device: To be able to print Asset Tag labels from the Windows Mobile / CE device, you will need a mobile label printer with either IR or Bluetooth Serial connection, and it will...
View ArticleQuickstore: How to specify custom retail prices instead of automa...
User has his own pricing formula, so he enters the cost and retail price for each item. Then when he opens an item, do nothing, click OK, it blanks out the retail price, or changes it to something...
View ArticleMobileAsset: Mobile devices and the check-out/check-in process
This article applies to MobileAsset v6 & v7. When working on a PC, the MobileAsset client program is directly connected to the database, so it will prevent the user from checking out an asset...
View ArticleMobileAsset v7.1 Terminology: Alerts, Email, Reminders, Lead Time...
MobileAsset combines the following terms in different ways to accomplish different but related features: Alerts, Email, Reminders, Lead Time, Maintenance, Check Out. This article discusses the various...
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WaspTime Web: Timecard date format does not appear as desired
Symptoms In WaspTime Web, on the View Timecard page, the dates are formatted as yyyy-MM, and can't be distinguished. For example, in February 2015, all the dates show as 2015-02. In the upper right...
View ArticleSQL Server 2008 R2 Express installation fails with "LandingPage" ...
When installing SQL Server 2008 R2 Express, you receive an error containing the following verbiage (see below for the full error text): System.Configuration.ConfigurationErrorsException: An error...
View ArticleMultiple Products: Error 28 server doesn't support requested prot...
Symptom: InventoryControl v7 or MobileAsset v7 Client gets error when trying to log in: Database was not found... (provider: SQL Network Interfaces, error: 28 - Server doesn't support requested...
View ArticleMobileAsset v6: During audit on mobile device, Asset descriptions...
Symptom With MobileAsset v6, when performing an audit using a mobile device, the asset list shows the asset IDs, but the descriptions are missing, identical, or otherwise wrong. Cause What is listed is...
View ArticleMobileAsset v6: Creating or Verifying the ODBC Connection for Ass...
Please see the attached document for information on verifying or creating a new ODBC connection for AssetReader. This connection will mainly be used for creating your own labels or customizing the...
View ArticleMobileAsset v7 compatibility with WDT3200-series mobile devices
This article applies to mobile device models: WDT3200, WDT3250, WDT3200-II, WDT3250-II. This device series is older and has limitations that can prevent these models from connecting, which is why they...
View ArticleDemo reset utility error: Failed to open Demo GUID key in the reg...
Problem When Wasp software is run with a demo license key, and the demo period expires, but the user needs more time to evaluate the program, you can contact Wasp Tech Support to obtain a demo reset...
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Multiple products: Opening a report gives Crystal Reports Viewer ...
Symptom When opening a report, you receive an error similar to the following: Crystal Reports Windows Forms Viewer: Page Header plus Page Footer is too large for the page. Error in File C:\[user's...
View ArticleMobileAsset v7: How to gather log files from a mobile device (And...
Android: MobileAsset must be logged in. At the upper right, tap the triple-box icon, then tap Settings. Tap "View Log". At the upper right, tap the envelope email icon. Make sure both "Log" and "Crash...
View ArticleInventoryControl: Automatic customer numbering is out of sequence...
The automatic customer numbers will always count up from the highest active customer number. The numbering may be out of order if, for example, a customer number is accidentally entered with too many...
View ArticleWaspTime: Error attempting to unarchive an employee: The unarchiv...
Symptoms When attempting to unarchive an employee, an error occurs: "The unarchive failed. This is most likely because there are not enough employee or manager licenses left. Check the log file for...
View ArticleI'm able to open the WaspTime program on the server, but not on a...
This article applies to WaspTime. Usually if the program is able to open on the server machine but not on any client machines, and firewall has already been ruled out as a cause of the blockage, it is...
View ArticleHow to edit or modify the default item label for InventoryControl...
Please see the attached PDF guide to modify the default barcode labels included with InventoryControl version 7.
View ArticleHow to edit or modify the default asset tag for MobileAsset versi...
Please see the attached PDF guide to modify the default barcode labels included with MobileAsset version 7.
View ArticleMobileAsset v7, v6: Script to create database backups outside of ...
Download http://dl.waspbarcode.com/wasp/supportfiles/BackupDB4MA.zip and extract it on the database server machine.Create a new folder on your server's drive, C:\MobileAssetBackups. Typically this new...
View ArticleLabeler v7: How to apply date formatting to a prompt-at-print val...
A text or barcode object can be set to Prompt At Print so the user can enter a value at print time. The field can also be set to apply Data Formatting. Below are examples from the attachment below; see...
View ArticleWaspTime: Installing WaspTime v7 on a new computer as an upgrade ...
There is no need to install the old version of WaspTime on the new machine before installing v7. Instead follow this procedure:When installing WaspTime7 on a new PC using an upgrade key, the...
View ArticleHow to force data through HTTPS in Mobile Asset Web
After you install your SSL Certificate in IIS, and the default binding for http on port 8082 is deleted with the intention of forcing data through an https binding, you may get an error starting...
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Wasp Software Registration and Activation Key
After your Wasp Software has been installed you might get a prompt to Register or Enter Your Activation Key. Registration must be done on our main website. You are required to first register an...
View ArticleSQL Server 2012 Express download and installation
On later versions of Windows, Microsoft no longer supports earlier versions of SQL Server Express, such as 2005 and 2008 R2, which are included with Wasp products InventoryControl, MobileAsset, and...
View ArticleLog file locations/paths
BarcodeMaker: Windows Vista, 7, 8, 10: C:\Users\[username]\Documents\Add-in Express\adxloader.log Windows XP: C:\Documents and Settings\[username]\My Documents\Add-in Express\adxloader.log...
View ArticleEnd User License Agreement (EULA)
This is the text of the End User License Agreement (EULA) that appears at software installation time. This is also available in a running program: Help menu, About, License Agreement. Wasp Bar Code...
View ArticleMultiple products: Running installer or patch: "The installed ver...
Cause The logged-in Windows user is not a Windows administrator. Like most software, Wasp products should be installed by a Windows administrator. Resolution Log onto the PC as a Windows...
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Multiple products: Reports & Receipts generated by Crystal Report...
After disabling TLS 1.0 on a PC, reports and receipts generated by Crystal Reports on that PC fail with a message similar to: Receipt Printing Failure Error in file...
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